Welcome to Octavia Treks. Your privacy is important to us, and we are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect your data when you visit our website and make purchases. By using our services, you agree to the terms outlined in this policy.
1. Information We Collect
We may collect the following types of information when you use our website:
- Personal Information: Name, email address, phone number, and shipping address when you place an order or contact us.
- Browsing Information: IP address, browser type, pages visited, and other website usage data collected through cookies and tracking technologies.
- Communication Data: Information you provide when contacting us for support, inquiries, or feedback.
2. How We Use Your Information
We use the collected data to:
- Process and fulfill your orders.
- Improve our website, products, and services.
- Provide customer support and respond to inquiries.
- Send updates about orders, promotions, or new products (only if you opt-in).
- Prevent fraudulent activities and maintain security.
3. Sharing Your Information
We do not sell, rent, or trade your personal information with third parties. However, we may share data with:
- Service Providers: Third-party companies that help with shipping, customer service, or technical support.
- Legal Compliance: If required by law, we may disclose information to comply with legal obligations or protect our rights.
4. Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your browsing experience. Cookies help us analyze site traffic, remember user preferences, and improve functionality. You can manage or disable cookies through your browser settings, but doing so may affect site performance.
5. Your Rights and Opt-Out Options
You have the right to:
- Access, update, or delete your personal information by contacting us.
- Opt-out of marketing communications by clicking the “unsubscribe” link in our emails or contacting us at [[email protected]].
- Disable cookies through your browser settings if you prefer not to be tracked.
6. Data Security
We take security seriously and use appropriate measures to protect your information from unauthorized access, alteration, or disclosure. However, no online transmission is 100% secure, and we encourage users to take precautions when sharing personal data.
7. Changes to This Privacy Policy
We may update this policy periodically to reflect changes in our practices.
8. Contact Us
If you have any questions or requests regarding this Privacy Policy, please contact us at [email protected].