At Octavia Treks, we are committed to delivering high-quality camping gear, fishing gear, hiking gear, and luggage to adventurers worldwide. Please review our shipping policy to understand how we process and deliver your orders.
1. Shipping Locations
We offer worldwide shipping to most countries. However, some remote areas may have limited delivery options. If you are unsure whether we ship to your location, please contact us before placing an order.
2. Processing Time
- Orders are processed within 1–3 business days after confirmation.
- Orders placed on weekends or holidays will be processed on the next business day.
- You will receive a confirmation email with tracking details once your order is shipped.
3. Estimated Delivery Time
Delivery times vary by location:
- United States & Canada: 7–14 business days
- Europe: 7–14 business days
- Asia & Australia: 10–20 business days
- South America & Africa: 15–30 business days
Note: Delivery times may be affected by customs clearance, weather conditions, or other unforeseen delays.
4. Shipping Fees
- Shipping costs vary based on destination and package weight. The final shipping fee will be calculated at checkout.
- Some orders may qualify for free shipping during promotions.
5. Customs & Duties
- International orders may be subject to customs fees, import duties, or taxes imposed by the destination country.
- Customers are responsible for any additional charges required for customs clearance. We recommend checking your country’s regulations before placing an order.
6. Tracking Your Order
- Once your order is shipped, you will receive a tracking number via email.
- You can track your shipment through our website or the carrier’s website.
- If you do not receive a tracking update within 5 business days, contact us for assistance.
7. Shipping Delays & Issues
While we strive to meet estimated delivery times, delays may occur due to:
- High order volume during peak seasons.
- Weather disruptions or natural disasters.
- Customs processing delays.
If your order is significantly delayed beyond the estimated timeframe, please contact us for support.
8. Missing or Damaged Items
If your package arrives damaged or is missing items, please contact us within 5 days of delivery with photos of the package and its contents. We will work to resolve the issue promptly.
9. Contact Us
For any shipping-related inquiries, please reach out to our support team [email protected].