At Octavia Treks, we strive to provide high-quality camping gear, fishing gear, hiking gear, and luggage to support your adventures. If you are not fully satisfied with your purchase, we offer a straightforward returns and refunds policy to ensure a hassle-free experience.
1. Return Eligibility
You may request a return if:
- The item is defective, damaged, or incorrect upon arrival.
- The item is unused, in its original packaging, and in the same condition as received.
- The return request is made within 14 days from the date of delivery.
Unfortunately, we do not accept returns for:
- Used or damaged items due to improper use.
- Items returned after 14 days from the delivery date.
- Customized or final sale items.
2. Return Process
To initiate a return, follow these steps:
- Contact Us – Email us at [[email protected]] within 14 days of receiving your order. Include your order number, product details, and a reason for the return.
- Await Confirmation – Our team will review your request and provide return instructions if eligible.
- Ship the Item – Return the item in its original condition and packaging. Customers are responsible for return shipping costs unless the item is defective or incorrect.
- Inspection & Approval – Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
3. Refund Policy
- If approved, refunds will be processed within 7–10 business days after receiving the returned item.
- If the item was defective or incorrect, we will cover the return shipping costs.
Refund will be in cash.
4. Exchanges
We only replace items if they arrive damaged or defective. If you need an exchange, contact us within 14 days of receiving the item, and we will arrange for a replacement.
5. Cancellations
Orders cannot be canceled once they are shipped. If you wish to cancel before shipping, contact us as soon as possible.
6. Contact Us
For return requests or further assistance, reach out to our customer support team [email protected].